FAQ
Are you a manufacturer or a trading company?
We are a professional manufacturing factory. By purchasing directly from us, you get factory-direct pricing without any additional agency fees. You are welcome to visit our facility.
How long is the delivery time for this robot?
The expedited delivery time is 10 days, with standard delivery usually within 15 days. Delivery times may vary by model; specific details can be confirmed upon order.
How do we install the machine? What services do you provide?
Our machines are delivered fully assembled. For technical setup, we have a professional technical team that can provide remote guidance or arrange for on-site installation and commissioning.
Could you please tell us about your after-sales service?
We offer 24-hour after-sales support. Initial issues are resolved through remote technical guidance. If a spare part is needed within the warranty period, we will courier the replacement to you promptly.
Do you offer customization for specific production requirements?
Yes, we provide tailored solutions based on your specific load requirements and production line layout to ensure optimal efficiency.
What is the warranty period for your equipment?
We provide a standard 12-month warranty on our robots, covering manufacturing defects and mechanical components.